Terms and Conditions

Welcome to Golden Age Building Service LLC!

Golden Age Building Service LLC
Effective Date: September 17, 2025

By booking a service with Golden Age Building Service LLC (“we,” “our,” “us”), you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Services Provided

We offer residential, commercial, and specialty cleaning services as agreed upon during booking. Specific tasks are outlined in our cleaning checklists and service description

2. Booking & Scheduling

• Appointments must be scheduled in advance.

• We may request access to the property before or during cleaning.

• A minimum of 24 hours’ notice is required to cancel or reschedule.

3. Pricing & Payment

• Prices are based on property size, condition, and selected services.

• Additional fees may apply for extra services (e.g., oven, refrigerator, post-construction, or specialty cleaning).

• Payment is due upon completion of service unless otherwise agreed in writing.

• We accept the following payment methods:

  • ✅ Credit cards (subject to a 3% processing fee)

  • ✅ Debit cards

  • ✅ Checks

  • ✅ Venmo

  • ✅ CashApp

  • ✅ Apple Pay

  • ✅ Cash

  • ✅ Zelle

• Returned checks will incur a $35 fee.

4. Cancellations & Refunds

• Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.

• No refunds are given once a service has been completed, but we offer a 24-hour satisfaction guarantee (see Section 5).

5. Satisfaction Guarantee

If you are not satisfied with the service, please notify us within 24 hours. We will arrange a re-clean of the specific area(s) at no additional charge.

6. Access to Property

• Clients must provide safe access to the property on the scheduled date.

• If we are unable to access the property, a lock-out fee may apply.

• We are not responsible for damage caused by unsafe conditions (e.g., faulty wiring, broken furniture, unstable flooring).

7. Liability & Damages

• We take care with all property, but we are not liable for pre-existing damages or items not secured properly.

• Fragile or high-value items should be put away before service.

• We are insured for general liability.

8. Health & Safety

• We reserve the right to refuse service if conditions are hazardous (e.g., biohazards, unsafe environments).

• For the safety of our staff, we do not handle mold, pest infestations, or hazardous waste.

• To reduce the risk of injury to employees we do not move heavy objects, flip mattresses, etc. We do not clean vomit, blood, urine or excrement. The employee will leave the job site if their safety is in danger and the client is responsible for the cost of the job.

9. Privacy

All client information is kept confidential in accordance with our Privacy Policy.

10. Amendments

We may update these Terms & Conditions at any time. The latest version will always be available on our website.

11. Contact Us

For questions regarding these Terms & Conditions, please contact:

Golden Age Building Service LLC
📍 4393 Kevin Walker Drive, Montclair, VA 22025
📞 (703) 259-8175
📧 info@goldenageservice.com
🌐 www.goldenagebuildingservice.com