How to Prepare for Cleaning Day

Preparing your home or business before our arrival ensures a smooth, efficient, and high-quality cleaning experience. Please review the following guidelines:

🏠 1. General Preparation

• Tidy up surfaces and floors: Put away toys, clothing, dishes, and personal belongings so we can focus on deep cleaning rather than organizing.

• Secure fragile items: Place delicate or sentimental items in a safe location. While we take great care, we cannot be responsible for pre-existing damage or unsecured valuables.

• Identify problem areas: Point out specific stains, buildup, or spots needing extra attention when booking or before cleaning begins.

🚪 2. Access & Entry

• Be available or provide access: Ensure someone is home, or provide us with a lockbox code, spare key, or building entry instructions.

• Alarm systems: Please disable or provide temporary codes to avoid accidental triggers.

• Parking: Reserve a convenient parking space close to your property for our cleaning team and equipment.

🐾 3. Pets

• Secure pets safely: Keep pets in a separate room, crate, or outdoor space to ensure their comfort and the safety of our team.

• Inform us of special instructions: If your pet is sensitive to vacuum noise or cleaning products, let us know in advance.

🧼 4. Cleaning Supplies & Preferences

• We bring professional supplies: Our team provides eco-friendly and effective cleaning products.

• Client-supplied products: If you prefer we use your products (e.g., for allergy or sensitivity reasons), please have them ready in an accessible location.

• Special equipment: Let us know if you’d like us to use specific tools, like your vacuum, mop, or microfiber cloths.

📋 5. Service Scope & Add-Ons

• Review your service type: Confirm whether you booked a Standard, Deep, Move-In/Move-Out, or Post-Construction Cleaning.

• Extra services: Please request add-ons (inside oven, fridge, interior windows, laundry, etc.) in advance to ensure enough time is scheduled.

💳 6. Payment

• Payment due: All payments are due upon completion of service unless otherwise agreed in writing.

• Accepted methods:

  • ✅ Credit/Debit Cards (3% processing fee)

  • ✅ Checks (returned checks incur $35 fee)

  • ✅ Venmo

  • ✅ CashApp

  • ✅ Apple Pay

  • ✅ Cash

• Receipts/invoices: Digital or printed receipts are available upon request.

🛑 7. Safety & Restrictions

• Hazardous conditions: We cannot service areas with mold, pest infestations, biohazards, or unsafe environments.

• Heavy lifting: Our team does not move heavy furniture or appliances unless agreed beforehand.

• Repairs/restoration: We provide cleaning services only — not home repairs, paint removal, or restoration work.

🌟 Pro Tips for Best Results

• Run your HVAC system fan during and after cleaning to help remove fine dust (especially for post-construction jobs).

• Empty trash cans before service to allow for thorough sanitizing.

• Clear sinks and counters for maximum detail cleaning.

• Communicate any allergies, sensitivities, or strong product preferences before your appointment.

✅ Final Reminder

The more prepared your property is, the more time we can dedicate to detailed, professional cleaning — leaving your home or office sparkling clean and fresh!